Refund policy

RETURN/REFUND POLICY

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Everything we make is backed by our human support team and our “No Sweat Guarantee”. If there is a defect with any of our products, we'll make it right! 

While we do not offer direct exchanges, we’d be happy to process a refund back to the original method of payment and you can place a new order whenever you're ready.

To report a defective product: Please email a photograph of the product defect along with your full name and store order number to support@our-store.co

What can be replaced or refunded:  Apparel with holes or other defects. Incorrect products (ex. ordered a tank top and received a t-shirt, ordered a small and received a large).  Misprints that the customer and/or store owner are not at fault for (ex:  wrong print on the wrong location or product). Damaged products (hole in bag or defective tub lid).

What cannot be replaced or refunded:  No replacements or credits will be accepted after 30 days of receipt of purchase. Because most products are printed on-demand, we don't hold inventory of products so we are not able to offer refunds on erroneous orders placed by the customer. This applies to incorrectly ordered products or sizes.

Size Discrepancies:  We do not accept returns, refunds or exchanges for issues with sizing unless the product was mislabeled.  To determine if a product may have been mislabeled, please compare its measurements to the size chart provided in the product description.  If a product size was ordered by mistake, please contact the store owner to see if they would be capable of buying your product from you for their on-hand inventory.

Refunds: Defects/issues must be reported within 30 days of receipt of purchase to qualify for a refund.

Replacements or refund: Defects/issues must be made within 30 days of receipt of purchase to qualify for a replacement or store credit.

 TO REPORT ANY DEFECTS/ISSUES WITH YOUR ITEMS:

Contact us directly at support@our-store.co Please include a photo to indicate what the defect is.  State if you want a replacement or a store credit.